Roofing Term and Conditions

Repointing and Rebedding – Terms and Conditions

Care and Maintenance Requirements

To maintain the performance of the roof pointing and bedding and keep the 10-year warranty valid, follow the maintenance requirements below.

Regular Inspections

• Inspect the roof pointing at least once a year.
• Conduct additional inspections after storms, heavy rain, or hail.
• Look for cracks, erosion, loose or missing mortar, or other signs of deterioration.

Cleaning

• Keep the roof free from leaves, twigs, dirt, moss, and algae.
• Remove buildup that may trap moisture.
• Use mild cleaning methods. Avoid high-pressure washing or abrasive tools that can damage the pointing.

Repairs

• Address any damage as soon as it is noticed.
• Repairs must be completed by qualified roofing professionals using compatible mortar and materials.
• Unapproved or incorrect repairs may void the warranty.

Avoid Physical Damage

• Prevent foot traffic, equipment, or heavy loads on the pointing.
• Protect the roof from falling objects or any activity that could cause impact damage.

Professional Maintenance

• Use licensed roofing tradespeople for all maintenance or repair work.
• All work must comply with relevant Australian standards and accepted industry practices.

Warranty Conditions (10-Year Coverage)

The warranty covers defects in materials and workmanship related to the roof pointing installation, provided all maintenance requirements have been followed.

Exclusions

The warranty does not cover:

• Lack of maintenance or failure to follow the stated requirements
• Impact damage or accidents
• Unauthorized repairs or alterations
• Extreme weather conditions outside normal expectations
• Structural movement or building defects unrelated to workmanship

Claims

• Warranty claims must include evidence of regular inspections and maintenance.

Roof Flashing – Terms and Conditions

Care and Maintenance Requirements

To maintain performance and keep the 20-year warranty valid, follow the maintenance requirements below.

Regular Inspections

• Inspect the flashings at least twice a year.
• Complete additional checks after storms or unusual weather events.
• Look for early signs of wear, displacement, corrosion, or any form of damage.

Cleaning

• Keep the flashings free from debris such as leaves, dirt, and moss.
• Remove any buildup that can trap moisture.
• Use mild cleaning methods only. Avoid abrasive tools, pressure washers, or harsh chemicals.

Repairs and Maintenance

• Repair any identified damage promptly.
• All repair work must be carried out by qualified roofing professionals using compatible materials.
• Unapproved repairs or modifications may void the warranty.

Avoid Physical Damage

• Do not place heavy loads, tools, or equipment on the flashings.
• Prevent impact damage during other roof work or when other trades are on site.

Professional Servicing

• Use licensed roofing specialists for all maintenance and repair work involving the flashings.
• All work must follow accepted installation and repair standards.

Warranty Terms (20-Year Coverage)

The warranty covers defects in materials and workmanship under normal use. Coverage applies only when all maintenance requirements have been followed.

Exclusions

The warranty does not cover:

• Lack of maintenance or failure to follow the stated requirements
• Impact damage or accidental damage
• Unauthorized repairs, alterations, or use of incompatible materials
• Severe weather conditions beyond normal regional expectations
• Structural movement or building defects unrelated to the flashing installation

Claims

• All warranty claims must include records of regular inspections and maintenance.
• Supporting documentation may be required to verify compliance with these terms.

Polycarbonate Sheet Installation – Terms and Conditions

Care and Maintenance Requirements

To keep the polycarbonate sheets performing correctly and to maintain the 25-year warranty, the following maintenance requirements must be followed.

Regular Inspections

• Inspect the sheets at least twice a year.
• Complete extra checks after storms, strong winds, or heavy rainfall.
• Look for cracks, surface damage, or loose fixings.

Cleaning

• Clean the sheets with mild soapy water and a soft cloth or soft-bristle brush.
• Avoid abrasive cleaners, solvents, harsh chemicals, and high-pressure washing.
• Rinse with clean water to prevent residue buildup.

Repairs

• Address any damage as soon as it appears.
• Repairs must be completed by qualified tradespeople using compatible materials.
• Unapproved repairs or alterations may void the warranty.

Fixings and Fasteners

• Check that screws, seals, and fasteners remain tight and free from corrosion.
• Replace damaged or missing components promptly.

Avoid Physical Damage

• Do not place heavy objects on the sheets.
• Prevent impact from tools, branches, ladders, or falling debris.

Professional Maintenance

• Use licensed professionals for all repair and maintenance work.
• All work must follow accepted industry standards for polycarbonate installations.

Warranty Terms (25-Year Coverage)

The warranty applies to defects in materials and workmanship under normal use, provided all maintenance requirements have been followed.

Exclusions

The warranty does not cover:

• Lack of maintenance or failure to follow the stated requirements
• Impact damage, misuse, or accidental damage
• Repairs or modifications made without approval
• Severe weather conditions outside normal regional expectations
• Structural movement or building defects unrelated to the sheet installation

Claims

• Claims must include evidence of regular inspections and maintenance.
• Documentation may be requested to verify compliance with the maintenance requirements.

Gutters, Fascia Covers, and Downpipes – Terms and Conditions

Care and Maintenance Requirements

To maintain the function and life span of the gutters, fascia covers, and downpipes, and to keep the 20-year warranty valid, the following maintenance requirements must be followed.

Regular Inspections

• Inspect gutters, fascia covers, and downpipes at least twice a year, preferably before and after the rainy season.
• Complete additional checks after storms or severe weather.
• Look for blockages, corrosion, loose fittings, and any visible damage.

Cleaning

• Remove leaves, debris, and blockages regularly to prevent overflow or water damage.
• Use appropriate tools that do not scratch or deform the guttering or fascia covers.
• Check downpipes for internal blockages that could restrict water flow.

Repairs

• Repair leaks, loose components, or damage as soon as they are identified.
• All repair work must be carried out by licensed or qualified tradespeople using compatible materials.
• Unauthorized repairs or alterations may void the warranty.

Avoid Physical Damage

• Do not stand on gutters or place heavy objects against them.
• Prevent damage from ladders, tools, or falling branches.
• Avoid placing weight or pressure on downpipes.

Proper Water Flow

• Confirm that downpipes discharge water away from the building foundation.
• Prevent water pooling around the structure, as this can lead to long-term damage.

Professional Maintenance

• Use licensed tradespeople for all maintenance and repair work.
• All work must comply with Australian standards and manufacturer recommendations.

Warranty Terms (20-Year Coverage)

The warranty covers defects in materials and workmanship under normal conditions, provided that all care and maintenance requirements have been followed.

Exclusions

The warranty does not cover:

• Lack of maintenance or failure to follow the stated requirements
• Impact damage, misuse, or accidental damage
• Unauthorized repairs, alterations, or incompatible materials
• Severe or unusual weather conditions beyond normal expectations
• Structural movement or building defects unrelated to the guttering installation

Claims

• Warranty claims must include evidence of regular inspections and maintenance.

New Roofs and Reroofs – Terms and Conditions

Care and Maintenance Requirements

To maintain the performance of your new roof and keep the 20-year warranty valid, follow these maintenance requirements.

Regular Inspections

• Inspect the roof at least twice a year, preferably before and after the rainy season.
• Complete additional inspections after storms or severe weather events.
• Look for loose or broken tiles, corrosion, sealant deterioration, or any visible damage.

Cleaning

• Remove leaves, branches, moss, and dirt that can trap moisture.
• Use gentle cleaning methods suitable for the roofing material.
• Avoid high-pressure washing, which can damage roofing components.

Repairs

• Address any defects or damage promptly.
• Repairs must be completed by licensed roofing professionals using materials compatible with the original installation.
• Unauthorized repairs or modifications may void the warranty.

Gutter Maintenance

• Ensure gutters and downpipes are cleaned regularly and remain free-flowing.
• Blocked gutters can cause water backup, leading to roof damage.

Avoid Physical Damage

• Limit walking on the roof and take care when access is necessary.
• Do not place heavy objects on the roof.
• Prevent accidental impact from tools, ladders, or equipment.

Professional Servicing

• Engage licensed roofing specialists for maintenance, inspections, or repairs.
• All work must comply with Australian standards and manufacturer specifications.

Warranty Terms (20-Year Coverage)

The warranty covers defects in materials and workmanship under normal use, provided all maintenance requirements have been followed.

Exclusions

The warranty does not cover:

• Failure to maintain the roof as specified
• Impact, accidental, or misuse damage
• Unauthorized repairs or modifications
• Severe weather beyond normal regional expectations
• Structural movement or building defects unrelated to the roof installation

Claims

• Warranty claims must include evidence of regular inspections and maintenance.